Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Digital Center Agent ("DCA," "we," "us," or "our") websites, funnels, CRM implementations, automation systems, messaging tools, payment workflows, booking tools, analytics dashboards, integrations, consulting, onboarding, support, and related services.

By using our services, signing a proposal, submitting a form, booking a strategy call, paying an invoice, or authorizing us to configure systems for your business, you agree to these Terms and any separate order form, statement of work, subscription agreement, or written service agreement that applies to your account.

2. Services We Provide

DCA provides revenue automation services for local businesses. Depending on your plan or agreement, services may include:

• CRM setup, contact management, pipeline configuration, deal stages, opportunity tracking, task management, tagging, segmentation, and customer records.
• Automation and AI-assisted follow-up for lead capture, appointment reminders, reactivation campaigns, sales nurture, support routing, review requests, and internal notifications.
• Website, landing page, funnel, form, chat widget, calendar, and customer portal design, configuration, hosting coordination, optimization, and maintenance.
• Email, SMS, voicemail, call tracking, chat, and social messaging workflows, subject to carrier, platform, and legal restrictions.
• Booking automation, calendar integrations, appointment confirmations, rescheduling flows, no-show follow-up, and staff routing.
• Payment workflows, invoices, checkout links, deposits, subscriptions, receipts, refunds, and payment-provider integrations.
• Analytics, attribution, campaign dashboards, conversion tracking, pipeline reporting, revenue insights, and performance recommendations.
• Third-party integrations, onboarding, implementation, account support, training, troubleshooting, and consulting.

3. Customer Responsibilities

You are responsible for your business, users, data, customers, campaigns, communications, compliance, and use of the services. You agree to:

• Provide accurate business, billing, contact, service, calendar, offer, and campaign information.
• Maintain the legality, accuracy, and completeness of content, offers, claims, pricing, testimonials, images, customer lists, and campaign materials you provide.
• Obtain and maintain required consents for email, SMS, calls, artificial or prerecorded messages, tracking technologies, payment processing, and data collection.
• Comply with applicable laws and industry rules, including consumer protection, privacy, advertising, telemarketing, TCPA, CAN-SPAM, carrier messaging, payment, intellectual property, and industry-specific requirements.
• Review and approve automation logic, AI prompts, generated content, message templates, workflows, forms, and customer-facing pages before launch.
• Keep account credentials secure, assign appropriate user permissions, remove former team members, and notify us of suspected unauthorized access.
• Respond promptly to requests for approvals, assets, credentials, DNS changes, billing information, compliance records, or troubleshooting details.

4. Acceptable Use

You may not use DCA services to:

• Send unlawful, deceptive, harassing, abusive, discriminatory, infringing, harmful, or unsolicited communications.
• Upload or transmit malware, harmful code, credential theft pages, phishing content, spam, or content designed to evade platform rules.
• Misrepresent your identity, services, pricing, offers, affiliations, reviews, results, or customer relationships.
• Scrape, resell, reverse engineer, overload, disrupt, or attempt unauthorized access to DCA systems or third-party systems.
• Use AI or automation to make regulated decisions without appropriate human review, disclosures, consents, and legal authorization.
• Process sensitive data, health data, financial account data, government identifiers, or other regulated information unless your agreement expressly permits it and appropriate safeguards are in place.

We may suspend or restrict services if we believe your use creates legal, security, deliverability, platform, payment, reputation, or operational risk.

5. Messaging, Email, Calls, and AI Follow-Up

You are responsible for the content and recipients of all communications sent through your account, including automated messages, AI-assisted replies, email campaigns, SMS campaigns, call flows, voicemail drops, review requests, and appointment reminders.

You agree to maintain opt-in records, honor opt-outs, avoid prohibited content, follow carrier and email-provider rules, and approve message templates before use. DCA may help configure workflows, but we do not guarantee delivery rates, inbox placement, carrier approval, recipient response, appointment attendance, or revenue outcomes.

6. Websites, Funnels, Content, and Intellectual Property

You retain ownership of business content, logos, brand materials, customer data, and materials you provide. You grant DCA permission to use those materials to provide services, build pages, configure workflows, run campaigns, and support your account.

DCA retains ownership of our pre-existing templates, processes, know-how, internal tools, documentation, workflow patterns, implementation methods, and non-customer-specific materials. Unless a separate written agreement says otherwise, deliverables are provided for your business use during your active service relationship and may depend on third-party platforms, subscriptions, licenses, or hosting services.

You represent that you have rights to all content, lists, images, testimonials, reviews, trademarks, offers, and data you provide to DCA.

7. Payments, Fees, Subscriptions, and Refunds

Fees, billing cadence, setup costs, subscription charges, usage charges, payment deadlines, cancellation terms, and refund eligibility are described in your order form, invoice, proposal, subscription checkout, or written agreement.

You authorize DCA and its payment providers to charge approved payment methods for amounts due. Late, failed, disputed, or reversed payments may result in suspension, loss of access, collection activity, or termination. Third-party platform fees, ad spend, carrier fees, payment processing fees, domain fees, hosting fees, and usage charges may be separate from DCA service fees unless expressly included.

8. Third-Party Services and Integrations

DCA services may rely on third-party platforms such as CRM providers, email providers, SMS carriers, telephony providers, AI tools, analytics providers, payment processors, calendar services, hosting providers, social networks, advertising platforms, domain registrars, and integration tools.

Your use of third-party services may be subject to separate terms, fees, policies, limits, outages, approvals, and compliance requirements. DCA is not responsible for third-party changes, downtime, data practices, rejected campaigns, account suspensions, API limits, deliverability rules, payment holds, or platform enforcement actions.

9. Results, Availability, and Disclaimers

DCA works to provide reliable systems and practical growth tools, but we do not guarantee specific leads, appointments, sales, revenue, rankings, ad performance, conversion rates, deliverability, uptime, or customer outcomes. Results depend on factors outside our control, including market demand, ad spend, offer quality, sales response, customer behavior, team execution, compliance, and third-party platform performance.

Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free performance.

10. Limitation of Liability

To the maximum extent permitted by law, DCA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, failed campaigns, deliverability issues, or third-party platform actions.

To the maximum extent permitted by law, DCA's total liability for any claim related to the services will not exceed the amount you paid to DCA for the affected service during the three months before the event giving rise to the claim, unless a separate written agreement states otherwise.

11. Indemnification

You agree to defend, indemnify, and hold harmless DCA from claims, damages, penalties, losses, costs, and expenses arising from your content, customer data, campaigns, communications, products, services, offers, legal compliance, misuse of the services, breach of these Terms, or violation of third-party rights.

12. Suspension, Cancellation, and Termination

Either party may terminate services as allowed by the applicable agreement. DCA may suspend or terminate access for nonpayment, security risk, illegal or prohibited use, platform policy violations, abusive conduct, excessive support burden, or other material breach.

After termination, access to systems, automations, pages, numbers, domains, integrations, reports, or data may be limited or removed. Data export, transfer, archival, and deletion may depend on your plan, third-party platform rules, payment status, and written agreement.

13. Changes and Contact

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the services after changes become effective means you accept the updated Terms.

For questions about these Terms, contact Digital Center Agent through the contact page or at the business contact information provided in your service agreement, proposal, invoice, or onboarding materials.

These Terms are provided for business clarity and should not be treated as legal advice. Customers should consult qualified counsel for requirements specific to their industry, location, campaigns, communications, and data practices.